Safe & Responsible Play

Our Commitment

Deckmedia N.V., operating the platform accessible at casinofairgo.co, is formally committed to the promotion of responsible gaming practices across all services provided to registered users. It is recognized by the operator that gambling, when conducted without appropriate oversight, may present risks to the financial, psychological, and social well-being of affected individuals. Accordingly, all operational policies, platform features, and user-facing tools have been developed in alignment with established responsible gaming standards. It is the position of Deckmedia N.V. that gambling shall be regarded strictly as a form of entertainment and shall not be pursued as a means of generating income or resolving financial obligations. The operator reserves the right to implement protective measures unilaterally where circumstances are deemed to warrant intervention in the interest of user welfare. All personnel engaged in the delivery of gaming services are required to adhere to the principles set forth within this policy framework.

Problem Signs

The following behavioral indicators have been identified as potential signs of problematic gambling activity. Users, as well as individuals in their immediate social environment, are encouraged to assess whether any of the criteria listed below are applicable to their circumstances.

Gambling sessions are pursued for extended durations beyond those originally intended, with repeated unsuccessful attempts made to reduce or discontinue play.
Financial resources allocated to essential obligations, including housing, utilities, or sustenance, are redirected toward gambling activities without adequate justification.
Deceptive representations are made to family members, colleagues, or financial institutions regarding the extent or frequency of gambling participation.
Emotional disturbances, including but not limited to agitation, anxiety, or depressive episodes, are experienced upon the cessation or interruption of gambling activity.
Prior losses are pursued through the placement of additional wagers with the stated or implied objective of recovering previously expended funds.
Occupational performance, academic engagement, or the maintenance of personal relationships is adversely affected as a consequence of gambling-related behaviors.

Self-Ban Options

Registered users of casinofairgo.co are afforded the right to request the voluntary exclusion of their account from all gaming services provided by Deckmedia N.V. Upon the submission of a formal self-exclusion request, the following procedural steps shall be implemented by the operator.

Account access shall be suspended for the duration specified by the requesting user. A minimum exclusion period of six months is available, with extended periods of up to five years also being offered. Where no termination date is specified, an indefinite exclusion shall be applied. During any active exclusion period, all promotional communications directed at the excluded account shall be discontinued, and no marketing materials shall be transmitted to the registered contact address associated with the account.

Requests for the early termination of a self-exclusion arrangement shall not be processed prior to the conclusion of the minimum period established at the time the exclusion was initiated. All self-exclusion requests must be submitted in writing to the responsible gaming inquiry address provided within this document. Users are advised that self-exclusion measures are enforced strictly within the operational scope of Deckmedia N.V. and do not extend to third-party platforms or unaffiliated gaming operators.

Setting Limits

A range of account limitation tools is made available to all registered users through the platform interface and, where applicable, upon written request to the operator. These mechanisms have been implemented to assist users in maintaining control over their gambling activity within personally defined parameters.

The following limitation types are currently supported by the platform.

Deposit Limits: Maximum thresholds for funds deposited into the user account may be established on a daily, weekly, or monthly basis. Reductions to existing deposit limits shall take effect immediately upon confirmation. Requests to increase an established deposit limit shall be subject to a mandatory review period prior to implementation.
Loss Limits: Users may specify the maximum amount permitted to be lost within a defined timeframe. Upon the reaching of an established loss limit, further wagering activity shall be suspended for the remainder of the applicable period.
Session Time Limits: Restrictions on the maximum duration of individual gaming sessions may be configured. Upon the expiration of the designated session period, the user shall be logged out of the platform automatically.
Wagering Limits: Caps on the total monetary value of bets placed within a specified period may be applied at the request of the account holder.
Cooling-Off Periods: Temporary account suspensions of a duration not less than twenty-four hours may be activated by users who wish to pause their gambling activity without initiating a formal self-exclusion procedure.

All limit adjustments and suspension requests shall be documented and retained in accordance with the operator's data retention obligations.

Help & Assistance

Individuals who have identified indicators of problematic gambling behavior in themselves or in others are strongly encouraged to seek professional assistance from qualified support services. It is recognized by Deckmedia N.V. that the cessation or moderation of gambling activity may require structured psychological, financial, or social intervention.

Confidential counseling and advisory services are available through nationally and internationally recognized organizations specializing in gambling-related harm. Such organizations provide access to trained professionals capable of delivering individualized assessments, therapeutic programs, and crisis intervention support. Services offered by these entities are generally accessible without charge to the user and are provided on a confidential basis.

Users are advised to consult available regional directories of mental health and addiction support services, or to contact their general practitioner or licensed healthcare provider, who may facilitate referrals to appropriate specialist services. Financial counseling services may also be consulted where gambling activity has resulted in significant monetary harm.

Deckmedia N.V. encourages users to take advantage of available professional resources without delay should gambling-related concerns arise. The welfare of users is regarded as a primary operational consideration by the operator.

Get in Touch

All inquiries pertaining to responsible gaming, including requests for account limitations, voluntary self-exclusion, or general information regarding the policies set forth within this document, may be directed to the designated responsible gaming contact address of Deckmedia N.V.

Responsible Gaming Inquiries: [email protected]

All correspondence received at the above address shall be processed by trained personnel in accordance with established response protocols. Users are advised that written submissions are preferred in order to ensure accurate documentation and timely resolution of all reported matters.